Refund Policy
Order Issues
● Authority to Leave: All orders are shipped with "Authority to Leave" instructions. Please ensure your delivery address is secure. If an incorrect address causes a return, you'll need to pay a $10 re-shipping fee. We cannot refund orders due to incorrect addresses.
● Order Cancellation: We generally cannot cancel or refund accepted orders. However, you may cancel an order before it's dispatched and you've received a confirmation email. A 15% cancellation fee applies due to payment processing and
administrative costs.
Returns
● Unopened Products:
○ Unopened products can be returned within 5 days of delivery.
○ Returns must be shipped within 14 days of authorisation from our Customer Service Team.
○ Include a tracking number and email it to info@elicina.com.au with your order number.
○ Opened, damaged, or late returns are not eligible for refunds.
● Non-Returnable Items:
○ Products with broken seals
○ Opened products
○ Items not purchased from www.elicina.com.au
○ Items without an order number or packing slip
○ Gift cards
○ Returned items without a tracking number
Return Process
To initiate a return, contact our Customer Service Team at info@elicina.com.au.
Please note: We reserve the right to refuse returns that do not comply with our policy.
We strive to ensure your complete satisfaction. If you have any questions or concerns, please don't hesitate to contact our Customer Service Team.